Rêve En Vert will happily accept unworn, unwashed and unaltered merchandise in saleable condition with original tags attached for a full refund. Apothecary, jewellery, lingerie, swimwear and sale items are final sale.
Your return must be received within 20 business days from the date you received your shipment.
To process a return, please follow the following steps:
1. Email firstname.lastname@example.org, including your name and order number to request an electronic return shipping label.
2. Print out the electronic return shipping label emailed to you, affix this to the outside of your package and ship.
Once we receive your package, we will promptly issue a refund or web credit for the items as you specify. Your refund will be credited to the same card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund or web credit has been processed.
We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.
If you have any further questions about returns & exchanges, please email us at email@example.com or call us at:
(+44) 7585 00 5402.
Returns Department c/0 Rêve En Vert
40 Chocolate Studios
7 Shepherdess Place
London, N1 7LJ
Rêve En Vert uses UPS Carbon Neutral Shipping on all orders.
We offer free shipping on all orders internationally over £250.00.
We charge £5.00 for all deliveries made within the U.K.
We charge £8.00 for all deliveries made within the E.U.
We charge £10.00 for all international deliveries.
Online orders are processed and shipped within 48 hours excluding weekends and public holidays. We ship internationally and delivery times can vary.
Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Please note, we do not ship on the weekend or holidays.
These terms & conditions apply to the use of and orders placed on the www.revenvert.com website. By placing an order with Rêve En Vert you will be deemed to have read, understood and agreed to these terms and conditions.
Every care has been taken to ensure that descriptions, measurements, colours and prices are correct.
We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.
Orders can be processed directly though this web site. rêve en vert processes card payments securely via a third party payment system called sagepay. All transactions are processed using a secure server. rêve en vert does not hold any customer card details and we will never pass your details on to anyone.
All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. Rêve en vert will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
Upon placement of an order the customer will receive an email receipt as confirmation of the purchase. This email receipt is not the same as a contract. rêve en vert reserves the right to cancel orders at any time due to insufficient stock, an inability to authorize a payment, suspicion of fraudulent intent, discovery of an incorrectly priced item, or any other reason deemed appropriate by rêve en vert. As such, rêve en vert reserves the right to decline or cancel any orders that fit within these perameters. If the purchase has already been charged to the customer’s credit card, rêve en vert will issue a refund to the account in the same amount as the incorrect price.rêve en vert reserves the right to change any of the information found on this site and the services and products described therein at anytime and without notice.
PayPal and all major credit/debit cards accepted. Personal cheques and money orders will not be accepted.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
WHAT IS IN A COOKIE?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
WHAT TO DO IF YOU DON’T WANT COOKIES TO BE SET?
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.
FIRST PARTY COOKIES
First party cookies are set by the website, you are visiting and they can only be read by that site.
THIRD PARTY COOKIES
Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company (e.g. Google) who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies.
More significantly, a website might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites.
Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.
This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.
Cookies & Privacy
For any questions or inquiries, please contact us at:
40 Chocolate Studios
7 Shepherdess Place
+44 (0) 203 632 2118